Product FAQs
Review frequently asked questions about our products and exclusive brands.
How long does it take to receive product once we decide what we are purchasing?
Typically, it takes 4-8 weeks for product to be delivered.
Is there an installation warranty for products we buy at Synergy?
Our installations are performed by our in-house certified installers and come with a full 2 year labor warranty.
What if we are building a unique size door or window space, do you do custom products?
We can find a door or window for any size, shape, or configuration you can think of. We like to say, “you draw it, we build it”.
What does a free consultation involve?
In our free consultation, we meet with you and discuss your project scope and needs. We then produce a quote with labor or product only. We take pride in working with you to make sure that you are getting the right product for your space.
I have an architect, but really like what I see here. How do I communicate with the architect? Do you help?
We work with architects on a daily basis. We have the knowledge and experience to collaborate with them.
What if I’m working with a contractor or architect? Do they get a better price?
As a certified re-seller of our brands, we price all of our products lines the same for all projects, whether you are a builder, commercial or residential contractor, or independent home owner. We also price our products per piece, regardless of the quantity purchased.
How do I know what’s best for my house/project?
With our knowledge base, we will assess every situation differently. We are an honest company that wants our customers to be happy and completely satisfied that we were able to help their dream come true.
We will not push, provide or recommend products that are not needed or require additional costs or features.
Installation FAQs
Review questions that may come up about Synergy Products and our installation process.
How do you back your sub-contractors that install your products?
We follow up with ever install by sending our service team to do a walk through. Making sure that everything is up to the Synergy Standard.
What services do you provide once the product is installed?
We have our own service team that will take care of any problems that come up under our warranty. Each product comes with an industry-leading warranty that we support after installation as well.
Can we buy product and do the installation ourselves?
Whether you are a DIY expert or a commercial or residential contractor, we can help you find the right product fit for you and your project.
Why should I buy from Synergy rather than a lumber yard?
We consider ourselves a boutique lumber yard. We have years of experience with windows and doors that guarantee you get professional services with any installation. Having the knowledge and experience, we will make sure the products fit the first time.
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